FAQ’s

FAQ’s2019-04-18T13:40:00+10:00
What are my payment options?2019-04-18T14:17:40+10:00
  • B-Pay
  • Credit Card (Online or over Phone)
  • EFT (Electronic Funds Transfer)
  • Direct Debit (From Credit Card or Bank Account)
  • Australia Post (in person at an Australia Post Office)
How quickly can my services switch to Quantum Telecom?2019-04-18T14:14:37+10:00
  • Landline: 2-3 working days
  • Mobile: 2-3 Working Days
  • Internet: 5 Working Days
  • Inbound 1300/1800: Dependant upon losing carrier but normally 2-3 working days
  • VoIP: Usually 1-4 weeks, however contact us as these situations can differ dependant upon a variety of circumstances
How do I join up?2019-04-18T14:14:46+10:00

Download the application forms from the Join section of our website, fill in & either fax, email or post us the application forms. Alternatively you can contact our sales 
team Ph: 1300 88 41 70 and  we will complete the application forms for you & send to you requiring only your authorisation.

Why should I choose Quantum Telecom?2019-04-18T14:14:54+10:00

blog_5As a service provider Quantum Telecom also acts as a broker for your telecommunications needs. Our business is to specialise in lowering your current expenses & provide you with a service that will not only prove to be more cost-worthy for your business but also more 
efficient in terms of customer service, networking & referrals.

 

 

How is Quantum Telecoms different from other service providers?2019-04-18T14:15:02+10:00

Quantum Telecom Pty Ltd has the ability to suit ALL of your communications needs, ranging from telephony to web services to hardware. To ensure that we will reduce your current expenses you can fax us a bill in order for us to conduct a cost comparison detailing exactly what savings you will receive.

Will I have my own account manager?2019-04-18T13:38:11+10:00

blog_5Yes. Dependant upon the size of your account you may very likely qualify to have your own business account manager at NO EXTRA COST.

 

 

 

What about Mobile & Internet?2019-04-18T14:15:21+10:00

Quantum Telecom can also service your mobile phone & include it on a single bill with your landline. We supply 4G services on Australia’s most reliable network and therefore can offer you competitive mobile plans with coverage that is reliable & efficient. We also offer NBN, Wireless Broadband, 1800/1300 Services, SHDSL and Ethernet Services.

Does my number change?2019-04-18T13:47:07+10:00

blog_5No. Your number will remain exactly the same & as you make the switch from your current provider across to Quantum Telecom, we will issue you with all your telecommunications services without any interruption to your service during the changeover period.

 

 

Who do I contact for customer service?2019-04-18T14:15:55+10:00

Contact us. Our team will provide you with all your communications needs including Line Installations, Inbound 1800/1300 programming & installation, Sim Card activation, General requests such as activation of Message Bank, Calling Number Display, Line Hunt, Call Diversion, Disconnections & any other request you may require. We will service your entire communication needs.

VOIP / PBX TELEPHONY:

We supply Business Grade Hosted VoIP PBX Solutions to cover all your telephony needs from retail, restaurants, hostpitality, SME & Contact Centres. We cover all hardware from A-Z fitted directly into your business & supply VoIP Services.

Click here to learn how our VoIP Services can streamline your business & maximise efficiency.

NBN INTERNET:

Our high speed NBN covers all connection types from fibre to the node, curb, basement & premises. We supply all hardware & can additionally provide extendable Wifi Mesh Networks to cover your entire premises with high speed internet.

Choose a plan that’s right for you and know you can upgrade or downgrade at any time!

INBOUND 1800/1300 NUMBERS:

We cover all Inbound Services from 13 Numbers, 1300 Numbers, Toll Free 1800 Numbers and even International Toll Free Numbers. Use these for Inbound Marketing Campaigns, Call Centre Customer Service, or portraying a national brand.

Connecting an Inbound Number is simple, easy and fast. Find out more here.

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